Our goal at CTIC Privacy Protector is to make sure you are completely satisfied with your purchase. We take pride in the quality of the products we sell. If you are not satisfied with your purchase, please follow our return policy, and we will facilitate the return of your item to us. We offer 30 Days Warranty* on all items, unless stated otherwise in the product listing. All products are fully tested and functional, prior to leaving our facility. To return an item for any reason, contact our Sales Department first. Returned items without an approved RMA (Return Material Authorization) number will not be processed. Contact us by email at firstname.lastname@example.org, or phone, 1-800-221-9818. We are available, Monday through Friday from 8am to 5pm PST. CTIC PRIVACY PROTECTOR believes in having a transparent relationship with our Customers. We provide unlimited software support during the subscription period. 7-DAY REFUND PERIOD. Customer is registered for 1 DEVICE for 1 year. The refund period for the subscription is valid for 7 days after the subscription date. After this time, no refund is due, however, Customer can transfer the subscription to another device within the contract period.